Terms of Service

Last updated: June 2026

Please read these Terms carefully before using our website or Services. By accepting these Terms you enter into a legally binding agreement.

Agreement to terms

These Terms of Service (“Terms”) form a legally binding agreement between you, whether personally or on behalf of an entity (“Customer”, “you”, “your”), and Mojoo (“Mojoo”, “we”, “us”), governing your access to and use of the website at mojoo.io and its subdomains, the dashboard at app.mojoo.io, and any products, APIs and services we provide (collectively, the “Service”). By accessing or using the Service, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, do not use the Service.

We may update these Terms from time to time. We will give notice of material changes using the contact details you provide or by posting on the website; non-material changes are effective when posted. Your continued use of the Service after changes take effect constitutes acceptance. You affirm that you are at least 18 years old and able to enter into this agreement. The Service is for business use only.

1. Definitions

“Customer Data” — any data, including personal data, that you provide to us for storage or processing in order to provide the Service. It includes Customer End-User Data.
“Customer End-User Data” — data, including personal data, collected by or on your behalf from your end users, customers or prospects who interact with your stores, sites or landing pages.
“Customer Sites” — the websites, pages, applications and other media you connect to or integrate with the Service.
“Personal Information” — information relating to an identified or identifiable natural person.
“Usage Data” — data about how the Service is used, including actions taken, features accessed, and the time, frequency and duration of activity.
“User” — a person you authorize to access the Service.

2. Use of the Service

2.1 Right to use. Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable right to access and use the Service for your professional or business use. You are responsible for each User’s compliance with these Terms, and acts or omissions of a User are deemed your acts. You agree to use the Service in accordance with our Privacy Policy, which is incorporated by reference.

2.2 Support. We provide reasonable technical support for the Service via support@mojoo.io.

2.3 Modifications. We may change, improve or update the Service from time to time. We will not make changes that materially and adversely reduce core functionality during your subscription without reasonable notice. You agree to use the most current version of the Service.

3. Customer Data

3.1 Rights in Customer Data. As between the parties, you (or your licensors) retain all right, title and interest in Customer Data. You grant us a non-exclusive, worldwide, royalty-free right to host, process and transmit Customer Data to the extent necessary to provide and support the Service, to prevent or address technical problems, or as required by law.

3.2 Your obligations. You are solely responsible for the accuracy, content and legality of Customer Data. You represent and warrant that you have all rights, consents and authorizations necessary to provide Customer Data to us and for us to process it as described, and that doing so will not violate any law or third-party rights.

3.3 Customer End-User Data. We process Customer End-User Data on your behalf and on your instructions, as your processor, in accordance with our Privacy Policy and applicable data protection law. You represent that you have obtained all necessary consents and provided all required notices to your end users before sharing their data with us through the Service.

3.4 Aggregated & anonymized data. We may create de-identified, aggregated and anonymized data that does not identify you or any individual, and may use such data to operate, analyze and improve the Service. We do not sell your Customer Data or personal data of your end users.

4. Intellectual property

4.1 Our rights. The Service, including its software, design, text, and trademarks (the “Mojoo Marks”), is owned by Mojoo or its licensors and protected by intellectual property laws. Except for the limited rights expressly granted, you obtain no rights in the Service or the Mojoo Marks.

4.2 Marks. You may not use, register or apply to register any name, mark or domain that incorporates or is confusingly similar to the Mojoo Marks without our written permission.

4.3 Feedback. Any suggestions or feedback you provide about the Service may be used by us without restriction or compensation to you.

5. Orders, fees & payment

Mojoo is currently provided in an open test/beta phase free of charge. Any future pricing, billing periods and payment terms will be presented in the Service and communicated to you in advance, and will apply only after you accept them. Where fees apply, you authorize us (or our payment processor) to charge the applicable amounts, fees are non-refundable except as required by law or expressly stated, and you are responsible for any applicable taxes other than taxes on our net income.

6. Term, termination & suspension

6.1 Term. These Terms apply for as long as you use the Service.

6.2 Termination. You may stop using the Service and disconnect or delete your account at any time. Either party may terminate for the other’s uncured material breach after reasonable written notice. We may terminate or suspend your access if you breach these Terms, create risk or legal exposure for us, or if we discontinue the Service.

6.3 Suspension. We may suspend your access where we reasonably suspect a breach of these Terms or a security risk to the Service (such as hacking attempts, denial-of-service or other malicious activity), or where required by law.

6.4 Effect of termination. On termination, your right to use the Service ends. Connected data, including access tokens and imported data, is deleted in accordance with our Privacy Policy. Provisions that by their nature should survive termination will survive.

7. Accounts & security

You are responsible for: configuring your account; the security of the equipment and networks you use to access the Service; maintaining the confidentiality of your credentials; and all activity under your account, including data deletions and usage errors. Keep your account information accurate and current, do not impersonate others or provide false information, and notify us immediately at support@mojoo.io of any unauthorized use. We are not liable for losses arising from someone else using your credentials.

8. Prohibited activities

You agree not to, and not to help or enable others to:

use the Service in violation of any law, regulation, these Terms, or third-party rights (including intellectual property rights);
use the Service for personal, consumer or household purposes;
perform any fraudulent activity, access other users’ accounts without permission, or impersonate any person or entity;
circumvent, disable or interfere with security or technological protection measures of the Service or its providers;
introduce viruses, malware or other harmful code, or otherwise disrupt or attempt to disrupt the Service, its infrastructure or other users;
use any automated method (scraping, harvesting, bots) to extract data or output from the Service, except as generally available through standard web browsers;
probe, scan or test the vulnerability of the Service or breach its security or authentication without our written authorization;
impose an unreasonable or disproportionate load on our infrastructure (e.g. denial-of-service, flooding);
use bots, click-farms, fake clicks or other techniques to fabricate or simulate user activity on the Service or Customer Sites;
resell, sublicense or provide the Service to unauthorized third parties;
reverse engineer, decompile, disassemble or attempt to derive the source code of the Service, except where permitted by law;
use the Service for competitive benchmarking if you are a competitor; or
submit, transmit or process any protected health information (PHI) under HIPAA. The Service is not designed for PHI, we do not offer a Business Associate Agreement, and you are solely responsible for ensuring submitted data is not PHI.

We have sole discretion to determine whether a use violates these restrictions and may suspend or terminate access for violations.

9. Third-party sites & services

The Service connects to and may link to third-party platforms (such as Shopify and Meta) that are not under our control. You are responsible for complying with those platforms’ terms and policies (including the Shopify API Terms and the Meta Platform Terms and Developer Policies) and for any data you authorize them to share. We are not responsible for the availability, accuracy, content or practices of third-party sites or services.

10. Disclaimer of warranties

THE SERVICE AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ATTRIBUTION OR METRICS WILL BE ACCURATE OR COMPLETE. ANALYTICS ARE PROVIDED FOR INFORMATIONAL PURPOSES AND DO NOT REPLACE YOUR OWN BUSINESS JUDGMENT. SOME JURISDICTIONS DO NOT ALLOW CERTAIN EXCLUSIONS, SO SOME MAY NOT APPLY TO YOU.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MOJOO AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR ONE HUNDRED EUROS (€100). NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW (SUCH AS FOR INTENT OR GROSS NEGLIGENCE).

12. Indemnification

You agree to defend, indemnify and hold harmless Mojoo and its affiliates, and their officers, directors, employees and contractors, from and against any claims, liabilities, damages and expenses (including reasonable legal fees) arising out of your use of the Service, your Customer Data, your breach of these Terms, or your violation of any law or third-party rights, including the policies of connected platforms.

13. Confidentiality

Each party may receive non-public, proprietary information of the other (“Confidential Information”). The receiving party will protect it with at least reasonable care, use it only to perform under these Terms, and not disclose it except to personnel and advisors with a need to know who are bound by confidentiality. This does not apply to information that is public through no breach, independently developed, lawfully received from a third party, or required to be disclosed by law (with notice where permitted).

14. Copyright complaints

If you believe content on the Service infringes your copyright, contact support@mojoo.io with a description of the work, the location of the allegedly infringing material, your contact details, a good-faith statement, and a statement of accuracy and authority. We may remove allegedly infringing content and terminate repeat infringers.

15. Governing law & disputes

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws applicable at Mojoo’s place of business, without regard to conflict-of-law rules, and subject to any mandatory consumer-protection provisions that may apply to you. The parties will first attempt to resolve any dispute informally by contacting support@mojoo.io. Any claim will be brought on an individual basis and not as part of a class or representative action, to the extent permitted by law.

16. General

You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. Notices to you may be sent to the email on your account. Neither party is liable for delays or failures caused by events beyond its reasonable control (force majeure). The parties are independent contractors, and these Terms create no partnership, agency or employment relationship, and no third-party beneficiaries. If any provision is held unenforceable, the rest remains in effect, and our failure to enforce a provision is not a waiver. These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and us regarding the Service.

17. Contact

Questions about these Terms? Email us at support@mojoo.io.